Refund Policy

Last updated: 25 July 2026

This describes our actual refund practice in plain terms. It isn't a substitute for advice from a qualified solicitor, particularly around UK consumer protection law (the Consumer Contracts Regulations 2013) as this business grows — have it reviewed before relying on it formally.

One-time certificates

A certificate is generated and delivered immediately once payment is confirmed — that's the entire product. Because delivery is instant, we don't offer refunds for a change of mind once a valid certificate has been issued.

We do offer a refund if something went wrong on our end: the certificate failed to generate, you were charged more than once for the same certificate, or the data on it was wrong due to a fault in the service rather than a change at Companies House itself. Contact us and we'll sort it out.

Membership subscriptions

You can cancel your membership at any time. Cancelling stops the next renewal — it doesn't refund the period you've already paid for, and your membership features stay active until that period ends. If you're charged after you believe you already cancelled, or charged in error, contact us and we'll fix it.

How to request a refund

Email contact@compliancereporter.llc with your account email and, if you have it, the certificate ID or payment reference. We aim to respond within 2 business days.

If you have a payment dispute, please contact us first before raising a chargeback with your bank or card provider — most issues can be resolved faster that way.